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I never write negative reviews on anything ever, but what I experienced today is not okay. I believe that I have to speak on it. Not to get into details, but @cielspabh is the worst spa I have been to. Such poor customer service and overall quality of the spa. Receptionist/manager is so entitled and plain rude. Wow. No wonder the spa is empty as it is. What a shame @slshotels, I stayed at SLS so many times in so many different cities and loved it; today's experience had me taken back. What a disgrace to @slsbeverlyhills for lack of customer service education to their employees at @cielspabh WILL NEVER GO BACK AND DO NOT RECOMMEND YOU . #Yelp #review #slshotelbeverlyhills #horrible #customerservice